54 app's Privacy Policy

This privacy policy applies to all users of the 54 app platform. When you register on our site, log in, or use any of our services, you are considered to have agreed to the terms of this policy. We place the highest importance on protecting your information and are committed to keeping it as secure as technically possible. To learn about the general terms of use of the site, please read our Terms and Conditions.

---

54 app collects certain information to create and manage your account. This information comes from two sources — information you provide directly and information collected automatically while you use the site.

1.1 Information you provide directly

• Full name, date of birth, and gender
• Mobile number and email address
• Identity document details (for verification when required)
• Payment information — bKash, Nagad, or Rocket account number
• User preferences, communication language, and account settings

1.2 Automatically collected information

• Device type, operating system, and browser information
• IP address and connection duration
• Logs of which pages were visited on the site and for how long
• Information obtained through cookies and similar tracking technologies
• Transaction history and betting activity records

---

Collected information is used only for the purposes described below. It is not used for any other reason.

• Creating, verifying, and securely maintaining accounts
• Processing deposit and withdrawal transactions
• Correctly applying bonuses and promotional offers
• Providing customer support and resolving issues
• Ensuring account security and preventing fraudulent activity
• Meeting legal obligations
• Improving site services and user experience
• System maintenance and diagnosing technical issues

54 app never sells your personal information or transfers it to third parties for advertising purposes.

---

We believe your information belongs to you. However, in certain specific situations sharing information becomes necessary.

3.1 Situations where information may be shared

• Payment processors: Information required to complete transactions via bKash, Nagad, and Rocket is shared with them
• Identity verification services: With security partners during the account verification process
• Legal reasons: Upon a court order or a legitimate request from a law enforcement authority
• Fraud prevention: With relevant authorities to detect financial crimes or fraud

3.2 Third-party limitations

Any third party with whom we share information must operate under a confidentiality agreement and may use that information only for the specified purpose. 54 app makes no exceptions on this matter.

---

54 app uses cookies and similar technologies to improve your experience on the site and to ensure the platform functions correctly.

4.1 Types of cookies

• Essential cookies: Required to maintain login sessions and ensure security — these cannot be disabled
• Functional cookies: Used to remember your language preference and account settings
• Analytics cookies: Used to understand which parts of the site are used most — these can be disabled

You can manage cookies from your browser settings. However, disabling essential cookies may cause some site features to stop working correctly.

---

54 app applies multiple technical and organisational measures to protect your information.

• SSL encryption: All data exchanged on the site goes through an encrypted connection
• Secure data storage: Sensitive information is stored in encrypted form
• Access controls: Only authorised staff can access information on a need-to-know basis
• Regular security assessments: Routine tests are conducted to identify system vulnerabilities
• Two-factor verification: Accounts are protected with OTP-based security
• Staff training: Employees receive regular training on data protection

---

We keep your information for as long as it is needed — no longer.

• Active accounts: Information is kept for the entire duration the account remains open
• Closed accounts: After an account is closed, information is retained for the period required to meet legal obligations
• Transaction records: Financial transaction data is kept for the long term in accordance with legal requirements
• Session logs: Automatically deleted after a set period

---

As a 54 app user, you have certain rights over your own information.

7.1 Accessing and correcting information

You can contact us at any time to find out what information we hold about you. You also have the right to request correction of any inaccurate information in your profile.

7.2 Requesting deletion of information

In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.

7.3 Objecting to processing

You have the right to object to your information being processed for specific purposes. Any such request can be made through our support team.

The Responsible Gaming guidelines contain information on controlling gambling, self-exclusion, and setting account limits, which is an important part of managing your account.

---

54 app strictly prohibits anyone under 21 from opening an account. Age is verified at registration, and if any user creates an account in violation of this age limit, it will be closed immediately and the associated information will be deleted.

We do not knowingly collect information from anyone under 21. If anyone believes that a minor has registered on our platform, please notify our support team immediately.

---

54 app reserves the right to update this privacy policy when necessary. If any significant changes are made, a notice will be posted on the site and the "Last updated" date at the top of the page will be revised.

If you continue using the site after changes are made, you will be considered to have agreed to the updated policy. It is the user's responsibility to stay informed about the latest policy. If you have any questions, you may find answers in our FAQ section.

---

If any third-party website links appear on 54 app pages, 54 app is not responsible for the privacy policies of those sites. Before visiting any external site, you should read its own privacy policy.

---

54 app processes personal information on the following legal bases:

• Contractual necessity: Information is required to provide services to you
• Legal obligation: Certain information must be retained as required by law
• Legitimate interests: Information is processed for security and service improvement
• Consent: In specific cases, information is used in accordance with the consent you have given